Frequently Asked Questions

Here are some typical questions we're asked. If you can't find the answer you're looking for, please contact us.

Q.

Do you provide any training resources?

Whilst we aim to make the system as simple to use and navigate as possible we appreciate that clients may need help finding their way around the system when they first use it. We provide step-by-step guides and training videos which explain the filing process from set up to submission.

Q.

Is there a helpline?

01526 562 061 - This helpline is manned by staff who are accountants and experts on the software. We ask that you only use the helpline once you have reviewed the help topics. We are keen to provide a helpline but to provide the best possible service we need to avoid unnecessary calls. We can only provide a low cost solution by keeping call times at a minimum where possible.

Q.

Can you file MTD for ITSA returns on HyperTax?

Yes, Hypertax allows you to file quarterly MTD for Income Tax data to HMRC. It can also file the year end returns associated with MTD clients. There is a dedicated section which can be accessed from the Client Dashboard which includes all of the sections and steps needs to complete the MTD work. See our dedicated guide for more info.

Q.

Can you file VAT returns on HyperTax?

Not at the moment. But we have completed all of the software requirements to allow the system to file VAT returns. We are just waiting on HMRC approval and once that is received the system will allow.

Q.

Can Hypertax deal with more complicated personal tax scenarios?

HyperTax covers most of the tax scenarios you would expect a smaller accountant to see. For example it has dedicated sections for Capital Gains, Self employment loss relief, Foreign income and Foreign Tax Credit Relief (FTCR), High income benefit charge, Top-Slicing relief and EIS share purchase relief.

Q.

And can it deal with complicated Corporation Tax scenarios?

HyperTax covers most of the tax scenarios a smaller accountant will experience. It currently covers chargeable gains, loans to participator, double taxation relief, group relief and losses.

Q.

Does HyperTax allow you to file Micro entity and small company accounts?

Yes, when setting up a company you can choose to file either Micro entity or small company accounts. It will then allow either type of accounts to be filed with Companies House or with the CT600 corporation tax return.

Q.

Can HyperTax submit Partnership Returns?

Yes, HyperTax has a Partnership section which allows you to prepare and submit partnership returns to HMRC. It allows you to input the profit per the accounts, make adjustments, then split the remaining profit by partner. Partnership income can also be added to personal tax self assessment system. The partnership and individual taxpayers are linked in the system and so profits automatically feed from the partnership to the individual tax returns

Q.

Can HyperTax prepare and file a personal tax return for a Scottish taxpayer?

Yes, HyperTax has the option to prepare tax returns for Taxpayers in Scotland or Wales. Just choose the relevant UK country on the "Info" page when setting up the return.

Q.

Will HyperTax add functionality to file medium sized company accounts?

No, we have no plans to add medium sized company accounts to functionality. HyperTax is designed for small accounting firms who are unlikely to have medium sized company clients.

Q.

Are all of the people involved in programming work and support based in the UK?

Yes, our team of programmers and our support function are all based in Lincolnshire, UK.