Software as a service (SAAS) agreement in plain English

This Agreement is made between:

HyperTax Limited, registered in England and Wales, with its registered office at 28 Horncastle Road, Woodhall Spa, Lincolnshire, LN10 6UZ (“HyperTax”, “we”, “us”), and the customer (“you”, “your”).

1. About the Service

HyperTax provides cloud-based software that allows users to file accounts with Companies House and tax returns with HMRC. You can access our service online through your account.

2. Subscription and Payment

Our service is provided on a subscription basis as set out on our website.

• Monthly plan: runs from the date of payment for one month. You can cancel anytime up to midnight on the day before the next billing period. No refund will be given for the current month once paid.
• Annual plan: runs for 12 months from the date of payment. You can cancel up to midnight on the day before the next annual renewal. No refund will be given for the year once paid.
• Fees are as shown on our website and may change from time to time.

3. Using the Software

We give you a limited, non-exclusive licence to access and use the software for your own business or personal use. You must not copy, modify, or distribute our software; reverse-engineer or decompile it; or resell or share access with anyone else.

4. Service Levels and Support

We aim to make the service available 99% of the time, excluding scheduled maintenance and events outside our control. Support is available by email during UK business hours (Monday–Friday, 9am–5pm). We will use reasonable efforts to fix issues quickly but do not offer financial compensation for downtime.

5. Data Protection and Privacy

We comply with UK GDPR and data protection laws. We process your personal data only to provide our service and maintain your account. You are responsible for the accuracy of data you enter. For more information, please see our Privacy Policy.

6. Ending Your Subscription

You can cancel as described above. We may suspend or end your access if you breach these terms or misuse the system.

7. Our Responsibility

We provide the service with reasonable care and skill but do not guarantee it will be error-free. We are not liable for any loss of profits, data, or business interruption. Our total liability to you is limited to the amount you paid for the service in the last 12 months.

8. Changes to These Terms

We may update these terms from time to time. The latest version will be posted on our website. Continued use of the service means you accept the updated terms.

9. Governing Law

This agreement is governed by the laws of England and Wales. Any disputes will be handled by the courts of England and Wales.

By creating an account or paying for a subscription, you agree to these terms.